1. Name of the organization
This membership organization is called the “Miyako Plus.” It is operated by Kintetsu Miyako Hotels Co., Ltd. (hereinafter referred to as “the Company”), which manages Miyako Hotels & Resorts (hereinafter referred to as “MHR”).
2. Enrollment and membership
(1) Enrollment
There is no enrollment fee or annual membership fee. Either you can register on the MHR website or the MHR smartphone application (hereinafter referred to as “the member application”) or apply for enrollment by filling out the “Enrollment Application Form” at the reception of MHR facilities after agreeing to the present agreement. In either case, you will be enrolled (you will acquire membership) when the Company approves your enrollment, and you are correctly registered in the membership system operated by the Company.
(2) Membership
(i) Both the membership card and member application can only be used by the member and cannot be transferred or loaned to others. (Not allowed for corporations)
(ii) The Company shall be able to cancel the membership without prior notice or notification if the member does not comply with the present agreement or if any impropriety is found in the member.
(3) Issuance of membership card
(i) The Company shall issue a Miyako Plus Membership Card only in the following cases.
1) When you fill out the “Enrollment Application Form” at the reception of MHR facilities
2) When the Company approves you
(ii) Membership cards shall not be issued to members who have completed the enrollment procedure on the member application except when the Company approves.
3. Membership benefits and services
Each MHR facility will render benefits and services provided separately according to the amount of money used or the stay record. The latest information on benefits and services will be posted on the MHR website.
4. Point system
(1) Addition of points and number of nights stayed
(i) When your membership card or member application is submitted at the time of payment after the stay and use of a restaurant/bar (including in-room dining) and after receipt of goods at MHR facilities, 10 points will be added for every 100 yen (excluding tax) used. No points will be added without its submission. However, except for some facilities, the number of points and nights you stay will be automatically added from the day after your check-out date.
(ii) Points will be eligible for members who have settled bills at an MHR facility in cash, with a credit card (including a gift card issued by a credit company), or other payment method approved by MHR. Payment made with points is not eligible for point credit; credit will be given to the member per settlement.
(iii) When staying at MHR facilities, the room and service charges for the member who made a reservation directly at the MHR facilities, through the MHR reservation center, or on the MHR website will be eligible for points. In addition, the payment of a maximum of 5 rooms per day for each Miyako Plus member will be eligible for points.
(iv) Only members whose payment method and reservation route are eligible for point accumulation will be credited for the number of nights they stay. Even if a member stays in multiple rooms, only one room where the member stays will be credited for the number of nights.
(v) When using a restaurant/bar, food, drink, and service charges will be eligible for points. In addition, one payment of a maximum of 10 people for each Miyako Plus member will be eligible for points and the number of nights stayed.
(vi) Regardless of items iii, iv, and v, some products, including events, are not eligible for points or the number of nights stayed. In addition, you will not be eligible for points if you make a reservation via a travel agency or another company’s website.
(vii) Payment for cancellation fees will not be eligible for credit for either points or the number of nights stayed.
(viii) When MHR facilities are used for a wedding ceremony, the cases may be eligible for points. You may contact MHR facilities for details. (Using MHR facilities for banquets will not qualify for points.)
(xi) If you have acquired points, you will be informed on the spot of the points acquired on the day and the accumulated points.
(x) You may see the information booklet and the Miyako Plus member page (hereinafter referred to as the “member page”) on the MHR website for facilities available.
(xi) You will be eligible for points from the settlement of a bill after your enrollment.
(xii) Some purchases on the MHR online shop are eligible for points. You may check the online shop website for details. Points will be credited in the month following the month of purchase. Purchases only by members are eligible for points.
(xiii) The number of points to be added at participating facilities outside Japan will be calculated at the rate set by the Company. Please check at each facility for details.
(2) Use of points
(i) If you wish to use points for payment, one point can be redeemed for one yen per member per settlement. Once points are used for payment, they cannot be canceled.
(ii) Points can be used for accounting at the time of use and when receiving the product. They cannot be used in case of prepayment due to web reservations, etc.
(iii) When using points at participating facilities outside Japan, the number of points used will be calculated at the rate set by MHR. Please check with each facility for details.
(3) Prohibition of transfer of points, etc.
(i) Members are prohibited from allowing a third party to use points, lend, transfer them to them, or pledge them as collateral unless approved by the Company.
(ii) Even if a member has multiple membership cards or member applications for some reason, as a general rule, they are not allowed to put points together into one card or one application
(iii) Members cannot exchange points for cash.
(4) Expiration of points
(i) If no point has been added or used for two years from the month of the previous use, the earned points will expire automatically. In addition, an expiration date may be set separately for each point.
(ii) All points will expire when the membership is withdrawn or canceled.
(iii) Expired points cannot be reinstated.
5. Change of notified matters
If there is a change in the notified matters, such as your address, name (last name), phone number, etc., please contact the Miyako Plus Customer Desk. You can also change them on the Miyako Plus Member website or member app. If notification of a change is not made, no information will be sent to you. When you make a change, we may request your identity verification.
6. Management of membership card and password
(1) Management of Miyako Plus Membership Card
All members are requested to take good care of the Miyako Plus Membership Card. If the card is lost, it will be re-issued (for payment of 500 yen, including consumption tax). Please contact the reception of the nearest MHR hotel for re-issuance. MHR shall bear no responsibility in the event that a member suffers damages due to the loss or theft thereof.
(2) Management of password
Members are responsible for setting, changing, and managing the password on the member’s page and application. MHR shall bear no responsibility for any damage caused to the member due to leakage.
7. Cancellation of membership
(1) Members who wish to cancel their membership can withdraw from this program by following the prescribed procedure.
(2) If a member dies, their membership will be canceled by receiving a notification from their family or relative.
(3) MHR shall be able to cancel the membership of any member who has not used the membership or earned the points for three consecutive years after enrollment.
8. Personal information (hereinafter referred to as “handling of personal information”)
The Company shall handle the personal information of members appropriately and separately in accordance with the “Privacy Policy” defined. https://www.miyakohotels.ne.jp/j/privacy_policy/
*If you are unable to browse the website, please contact the Miyako Plus Customer Desk.
(1) Purpose of use of personal information
Personal information will be used to provide services for Miyako Plus members and related information. However, if a member wishes to suspend the provision of the service, MHR shall suspend the service to the extent that its business operations are not disrupted. Therefore, even if this service is not required, information will be provided when MHR deems it important to do so. Incidentally, cards, direct mail, etc., will not be sent outside Japan.
9. Changes to the agreement and services
(1) In this agreement, products eligible for points and benefits and the details on the use of points may be changed without prior notice. All members are asked to check the MHR website for the latest agreement, products eligible for points and benefits, and details on the use of points.
(2) When the agreement, products eligible for points and benefits, and the details on the use of points are changed, the change shall be posted on the MHR website at least one month before the change date. The change of the agreement, etc., shall be effective from the twelve midnight of the change date.
(3) MHR and the Company shall bear no responsibility for any damage caused to members due to the preceding paragraph.
10. Termination of the Miyako Plus
(1) If the services of the Miyako Plus are terminated entirely, notification will be given at least six months before. The use of benefits and points will also be terminated, along with the termination of the services.
(2) MHR and the Company shall bear no responsibility for any damage caused to members due to the preceding paragraph.
11. Disclaimer
The provision of all or part of the services based on this agreement may be interrupted or suspended due to system failures caused by fire, power outage, natural disasters such as earthquakes or any other cause, system maintenance, or any other operational failures. In this event, the Company shall bear no responsibility for any disadvantage or damage suffered by the member or a third party, regardless of the reason.
12. Governing law and agreed jurisdiction
The laws of Japan shall govern the Miyako Plus and this agreement, and the Osaka District Court shall be the exclusive jurisdictional court in the first instance for all disputes related to them.
13. Others
(1) The points in this program cannot be combined with points of other companies’ point programs.
(2) Benefits, services, and information may be provided only to specific members, depending on the difference in the use, residential areas, campaign applications, etc.
Miyako Hotels ＆ Resorts
As of November 2024
