(Scope of Application)
Article1. Contracts for Accommodation and related agreements to be entered between this Hotel and the Guest shall be subject to these Terms and Conditions.
Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotels has entered into a special contract with the Guest insofar as such a special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
(Application for Accommodation Contracts)
Article2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars.
(1) Name of the Guest(s);
(2) Date of accommodation and estimated time of arrival;
(3) Accommodation Charges(based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1);
and
(4) 1. Offer’s name and telephone number; and
2. Payer’s name, telephone number and address.
(5) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his stay, an extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.
(Conclusion of Accommodation Contracts, etc.)
Article3. A contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and third for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Article4. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
(Refusal of Accommodation Contracts)
Article5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
(1) When the application for accommodation does not conform with provisions of these and Conditions;
(2) When the Hotel is fully booked and no room is available;
(3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
(4) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
(5) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6) When the Hotel is unable to provide accommodation due to natural calamities, dysfunctions of the facilities and/or other unavoidable causes;
(7) The accommodators who is supposed to stay in the hotel puts forward unreasonable complaints and demands, he/she is deemed to be in danger of disturbing the stable order of the hotel.
(8) When the Guest seeking accommodation is consider to be corresponding to the following ①to③.
① Gang group,gang group semiregular members or gang member related persons and other antisocial forces.
② When a corporate body or other organization where gang groups or gang members control business activities.
③ In a corporate body which has persons relevant to gang menber in its board member.
(9) When a person requesting Hotel accommodations, is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (The Osaka Prefecture Ordinance).
(10) When a person who intends to stay is clearly deemed to have no payment capacity.
(Right to Cancel Accommodation Contracts by the Guest)
Article6. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charge as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3. In the case when the Guest does not appear by 8:00p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contracts by the Hotel)
Article7. The Hotel may cancel the Accommodation Contract under any of the following cases:
(1) When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
(2) When the Guest can be clearly detected as carrying an infectious disease;
(3) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(4) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
(5) When guests are deemed to be disturbing the peaceful order in the hotel, for example, complaining complaints and requests without reasonable reason in the hotel.
(6) When a person requesting Hotel accommodation is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (The Osaka Prefecture Ordinance).
(7) When the Guest is clearly considered to be corresponding to the following ①to③.
① Gang group,gang group semiregular members or gang member related persons and other antisocial forces.
② When a corporate body or other organization where gang groups or gang members control business activities.
③ In a corporate body which has persons relevant to gang menber in its board member.
(8) When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
(9) A staying guest is recognized as a member of or related to known organized crime figures.
(10) When guests are deemed to be disturbing the peaceful order in the hotel, for example, complaining complaints and requests without reasonable
(11) When a person who intends to stay is clearly deemed to have no payment capacity.
2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.
(Registration)
Article8. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation;
(1) Name, age, sex, address and occupation of the Guest(s);
(2) Except Japanese, nationality, passport number, port and date of entry in Japan;
(3) Date and estimated time of departure; and
(4) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s check, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
(Occupancy Hours of Guest Rooms)
Article9. The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. until noon the next day.
However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows;
(1) Up to 3 p.m. : one fourth of the room charge
(2) Up to 6 p.m. : one half of the room charge
(3) More than 6 p.m. : room charge in full
(Observance of Use Regulations)
Article10. The Guest shall observe the Use Regulation established by the Hotel, which are posted within the premises of the Hotel.
(Business Hours)
Article11. The Hotel’s facilities, are notified in detail by brochures as provided, notices displayed in each place, service directions in guest rooms and others.
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
(Payment of Accommodation Charges)
Article12. The Breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other Japanese currency such as coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his disposal.
(Liabilities of the Hotel)
Article13. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel has received the “PASS MARK” (Certificate of excellence of fire Prevention Standard issue by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
(Handling when unable to Provide Contracted Rooms)
Article14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the hotel is not liable, the Hotel shall not compensate the Guest.
(Handling of Deposited Articles)
Article15. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of 150,000yen.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the hotel.
(Custody of Baggage and/or Belongings of the Guest)
Article16. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it, only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for future instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it by the Lost and Found Law.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
(Liability in regard to Parking)
Article17. The Hotel shall not be liable for the custody of a vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.
(Liability of the Guest)
Article18. The Guest shall compensate the Hotel for the damage caused though intention on negligence on the part of the Guest.
(Waiver for Computer Communication Services)
Article19. Please be aware that Guests are liable for any use of computer communication services from within the Hotel. The Hotel cannot be held liable for any possible damage that may be caused by a systems failure or any other reasons while the computer communication services are being used. In addition, the Guests may be required to compensate the Hotel and third parties for any possible damage caused by acts that we judge to be an inappropriate use of our computer communication systems.
(Governing Language)
Article20. These terms are provided in both Japanese and English. In case of a discrepancy between the Japanese and English, the Japanese version will take precedence.
(Revision of General Terms and Conditions for Hotel Accommodation)
Article21. The Hotel reserves the right to revise the terms and conditions set forth herein at its discretion, if deemed necessary. If the terms and conditions are revised, the Hotel shall release the revised contents of the terms and conditions and the revision date on the website at least one month prior to the date of the revision.
Guests staying at Osaka Marriott Miyako Hotel are requested to please abide by the followingregulations as required by Article 10 of the Terms and Conditions of Accomodation :
(Safety of Guests and Use of Public Spaces)
1．Please refrain from using your room for purpose other than lodging.
2. Please do not use guest rooms for business activities or private parties, as offieces or for any purposes other than accommodation use, without the consent of the hotel.
3. Guests are not permitted to smoke in bed, in any place where fire may easily start or in non-smoking areas.
4. The doors of guest rooms lock automatically. Please make sure to take your card key with you when leaving your room. If you lose your key, please contact our Front Desk located on the 19th floor.
5. Guests are not permitted to use electrical appliances for heating or cooking, or to use flammable items in the guest room.
6. Please avoid inconveniencing other Hotel Guests by making loud noises by shouting, singing or other such noisy activities.
7. Please do not wear nightwear or indoor slippers outside the guest rooms.
8. Guests are not permitted to bring the following into the Hotel:
(a) animals or birds of any kind (Excluding guide dogs, hearing assistance dogs and service dogs);
(b) items with strong unpleasant odors;
(c) extraordinarily large quantities of goods;
(d) combustible or flammable materials such as gunpowder or volatile oil;
(e) guns, swords or other possessions which are not permitted by the laws and regulations of Japan, or controlled substances such as stimulants or other drugs
9. Guests are not permitted to conduct any act which is in contravention of the laws and regulations of Japan or which may corrupt public morals in the Hotel.
10. Visitors are not permitted to enter guest rooms without permission. Visitors permitted to enter guest rooms are not permitted to use equipment or goods in the guest room.
11. People other than registered guests are strictly prohibited from staying in the guest room. In case the number of Guests is changed after registration, make sureto contact the Front Desk.
12. Guests are not permitted to use the Hotel facilities as an office.
13. Guests are not permitted to take out or change the existing conditions of any equipment or goods in the Hotel.
14. Guests are not permitted to distribute advertising to other Guests in the Hotel orinvite them to join a group.
15. Guests are not permitted to leave their belongings in any location in the Hotel other than guest rooms.
16. Guests are not permitted to use food delivery services from outside the Hotel.
(Schedule Changes and Payment)
17. When a guest whishes to prolong his/her registered departure date, prior notice should be given to the Front Desk. If an extension of stay is available, settlement of the past due account shall follow.
18. Please be aware that the Hotel may request a predetermined deposit amount (an advance payment) when guests arrive.
(Valuables)
19. Guests are requested to keep their valuables in the safety box in their guest room or leave them in the safe-deposit box at the Front Desk. We do not assume any liability for the loss, theft of or damage to valuables of Guests in the Hotel, including guest rooms.
(Lost property)
20. We will keep laundry left with us and lost property for up to three (3) months from checkout unless we receive any special instructions.
Attached Table No.1
Calculation method for Accommodation Charges, etc.
(Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
Remarks of Attached Table No.1
Those charges are subject to charge to revisions of the Tax Laws concerned.
Attached Table 2
Cancellation Charge for Hotel
(Ref. Paragraph 2 of Article 6)
Remarks:
1. The percentage signifies the rate of cancellation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortened, cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.
