Facilities & Services

In a casual manner.

We offer a wide range of facilities, including McDonald’s, Ootoya Gohan Dokoro (restaurant franchise), and the Universal Studios Store, the only store directly managed outside of the theme park.

Delivery Service Desk

Travel home light

our bags might be weighed down with gifts and souvenirs, but do not worry!
The hotel's parcel delivery
service counter is located on the 1st floor. You can send your baggage or parcels from the hotel directly to your door, so that you can travel light on your way back home.
* Overseas shipping is not available. We appreciate your understanding.

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Airport Bus (KANSAI INTERNATIONAL Airport only)

Easy access from KANSAI INTERNATIONAL Airport by airport shuttle

On the 1st floor of the hotel, there is a stop for shuttle buses between hotel and KANSAI INTERNATIONAL Airport. The airport shuttle service lets you reach the hotel directly from the airport without any transfers.

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Vending Machine

Various selections of vending machines

Located next to the reception on the 3rd floor, our vending machine corner provides a wide selection of items.

Baggage Room

Free coin lockers

Coin lockers are available on the 1st and 3rd floors of the hotel. Lockers can be used for free by hotel guests both before check-in and after check-out using special tokens.

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Ticket Counter

Get your tickets here!

Hotel guests can purchase the UNIVERSAL STUDIOS JAPAN Studio Pass and the Universal Express Pass, which the guests won' t need to change at the park ticket booth.

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Universal Studios Store

The Park’s directly-managed shop in the hotel has been renovated as a snack specialty shop!

It is the first snack specialty shop opened outside the Park and it offers a large variety of popular staple snacks and sweets that are perfect as souvenirs.
You can take your time shopping inside the hotel and enjoy the Park with ease.

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Tasty home-style food

Restaurant franchise, Ootoya, which offers home-style Japanese cuisine through its extensive network of restaurants in Japan and overseas, has opened a store on the 5th floor. Enjoy Ootoya delicacies prepared with carefully selected natural ingredients.

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Everybody smiles!! I'm lovin' it

McDonald's Hotel Kintetsu Universal City store.
Your familiar McDonald's is located right next door to the hotel.

Hotel Kintetsu Universal City is the Official Hotel of Universal Studios Japan.
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TM & © 2020 Universal Studios.
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