Facilities & Services

In a casual manner.

We offer a wide range of facilities, including McDonald’s, Ootoya Gohan Dokoro (restaurant franchise), and the Universal Studios Store, the only store directly managed outside of the theme park.

Delivery Service Desk

We only ship within Japan

There is a delivery service counter on the first floor of the hotel.
* Please note that we do not
accept overseas shipments. Please understand that we do not accept overseas shipments.

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Airport Bus (KANSAI INTERNATIONAL Airport only)

Limousine Bus to Kansai International Airport

The first floor of the hotel is the departure area for limousine buses bound for Kansai International Airport.
(Only
one service per day departing at 13:13)

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Vending Machine

Various selections of vending machines

Located next to the reception on the 3rd floor, our vending machine corner provides a wide selection of items.

Baggage Room

Free coin lockers

Coin lockers are available on the 1st and 3rd floors of the hotel. Lockers can be used for free by hotel guests both before check-in and after check-out using special tokens.

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Ticket Counter

Get your tickets here!

Hotel guests can purchase the UNIVERSAL STUDIOS JAPAN Studio Pass and the Universal Express Pass, which the guests won' t need to change at the park ticket booth.

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Universal Studios Store

A variety of classic and popular products that make great souvenirs!

The park's own store, located inside the hotel, allows you to shop at your leisure and enjoy the park with a light load of clothes!

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OOTOYA GOHAN DOKORO

Tasty home-style food

Restaurant franchise, Ootoya, which offers home-style Japanese cuisine through its extensive network of restaurants in Japan and overseas, has opened a store on the 5th floor. Enjoy Ootoya delicacies prepared with carefully selected natural ingredients.

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McDonald’s

Everybody smiles!! I'm lovin' it

McDonald's Hotel Kintetsu Universal City store.
Your familiar McDonald's is located right next door to the hotel.

Hotel Kintetsu Universal City is the Official Hotel of Universal Studios Japan.
Minions and all related elements and indicia TM & © 2020 Universal Studios. All rights reserved.
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TM & © 2020 Universal Studios.
TM & © Universal Studios/U-Drive
CR20-1431